Privacy Policy

Privacy Policy - Cornfield Voice

Effective Date: 1 May 2025 Last Updated: 24 May 2025

1. Introduction

Cornfield Voice LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Voice over Internet Protocol (VoIP) services (“Service”). By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

  • Name, address, phone number, and email address
  • Billing and payment information
  • Account credentials and security information
  • Customer service communications
  • Identity verification documents (as required by law)

2.2 Call Detail Records (CDRs)

We collect and maintain call detail records, including:

  • Phone numbers of calling and called parties
  • Date, time, and duration of calls
  • Call routing information
  • Call completion status
  • Geographic location data (where applicable)

2.3 Technical and Usage Data

We automatically collect technical information, including:

  • IP addresses and network information
  • Device identifiers and hardware information
  • Software version and configuration data
  • Service usage patterns and statistics
  • Quality of service metrics
  • Network performance data

2.4 Communications Content

In limited circumstances, we may access communications content:

  • Voicemail messages stored on our systems
  • Communications with customer support
  • Content required for technical support or troubleshooting
  • Content subject to lawful legal process

3. How We Use Your Information

3.1 Service Provision

We use your information to:

  • Establish and maintain your account
  • Provide, operate, and maintain VoIP services
  • Process billing and payments
  • Deliver customer support and technical assistance
  • Monitor service quality and performance

We use your information to:

  • Comply with federal and state telecommunications regulations
  • Respond to lawful requests from law enforcement
  • Maintain records as required by applicable laws
  • Prevent fraud and ensure network security
  • Enforce our Terms of Service

3.3 Service Improvement

We may use aggregated, de-identified data to:

  • Analyze usage patterns and improve service quality
  • Develop new features and services
  • Conduct research and analytics
  • Optimize network performance

3.4 Communications

We may use your contact information to:

  • Send service-related notifications
  • Provide account and billing information
  • Deliver important security updates
  • Send marketing communications (with your consent)

4. Information Sharing and Disclosure

4.1 Service Providers

We may share information with third-party service providers who assist in:

  • Payment processing and billing
  • Customer support services
  • Technical infrastructure and maintenance
  • Data storage and security services
  • Legal and compliance support

We may disclose information when required by law, including:

  • Valid subpoenas, court orders, or warrants
  • National security requests
  • Emergency situations involving danger to persons
  • Regulatory investigations and compliance
  • Protection of our rights and property

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the transaction, subject to the same privacy protections.

4.4 Interconnection Partners

We may share limited technical information with telecommunications carriers and providers necessary for call routing and service interoperability.

5. Data Retention

5.1 Call Detail Records

We retain call detail records for the periods required by applicable law, typically:

  • Local call records: 2 years
  • Long-distance call records: 2 years
  • International call records: 2 years

5.2 Account Information

We retain account and billing information for the duration of your service relationship and for 3 years thereafter for business and legal purposes.

5.3 Communications Content

  • Voicemail messages: Retained until deleted by user or for 180 days
  • Customer service records: Retained for the duration of your service relationship and for 3 years thereafter, although they may be retained longer based on the retention settings in our customer service infrastructure.
  • Technical support logs: Retained for up to 2 years

6. Customer Privacy Rights Act (CPRA) - California Residents

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and CPRA:

6.1 Right to Know

You can request information about the personal information we collect, use, and disclose about you.

6.2 Right to Delete

You can request deletion of your personal information, subject to certain exceptions.

6.3 Right to Correct

You can request correction of inaccurate personal information.

6.4 Right to Opt-Out

You can opt-out of the sale or sharing of your personal information (we do not sell personal information).

6.5 Right to Non-Discrimination

We will not discriminate against you for exercising your privacy rights.

To exercise these rights, contact us.

7. Other State Privacy Rights

Residents of other states may have additional privacy rights under applicable state laws. We will comply with all applicable state privacy requirements.

8. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where privacy laws may differ from your jurisdiction.

9. Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

  • Encryption of data in transit and at rest
  • Access controls and authentication systems
  • Regular security assessments and monitoring
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Service is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

11. Marketing Communications

We will only send marketing communications with your explicit consent. We don’t use any information we receive from a text message campaign opt in to market to you accept within the terms of that campaign.

11.2 Opt-Out

You can opt-out of marketing communications at any time by:

  • Clicking unsubscribe links in emails
  • Contacting customer service
  • Updating your account preferences

11.3 Service Communications

You cannot opt-out of essential service communications related to your account and service.

Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

13. Cookies and Tracking Technologies

We use cookies and similar technologies on our website and customer portals to:

  • Authenticate users and maintain sessions
  • Remember preferences and settings
  • Analyze website usage and performance
  • Provide personalized content

You can control cookie settings through your browser, but some features may not function properly if cookies are disabled.

14. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of material changes through:

  • Email notification to your account email address
  • Prominent notice on our website
  • In-service notifications

Your continued use of the Service after such notice constitutes acceptance of the updated policy.

15. Contact Information

15.1 Privacy Questions

For questions about this Privacy Policy or our privacy practices, contact:

Privacy Officer
Cornfield Voice LLC 4422 N Ravenswood Ave, Suite 55 Chicago, IL 60640

16. Regulatory Information

16.1 Customer Proprietary Network Information (CPNI)

As a telecommunications provider, we are subject to federal regulations regarding Customer Proprietary Network Information. We will not use or disclose your CPNI without your consent, except as permitted by law.

16.2 Telecommunications Act Compliance

We comply with the privacy requirements of the Telecommunications Act and applicable FCC regulations regarding customer information.

16.3 State Public Utilities Commission Requirements

We comply with applicable state public utilities commission requirements regarding customer privacy and information protection.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Cornfield Voice LLC in connection with our VoIP services.